Returns & Refunds Policy
We are committed to providing a reliable experience with Saviora. Please review our refund policy to understand your eligibility and how refund requests are handled.
Overview
Saviora offers refunds for eligible digital software subscriptions under specific conditions. We aim to ensure a fair, transparent billing process while supporting users facing technical or account management difficulties.
Before requesting a formal refund, we strongly encourage users to reach out to our dedicated support team. Most technical issues, account synchronization delays, or billing questions can be resolved quickly without requiring a subscription cancellation.
Support First Policy: If you experience any feature friction or billing confusion, please contact us at support@saviora.com. Our technical specialists are standing by to help.
Refund Eligibility
Saviora maintains a 14-day money-back guarantee for qualifying digital subscription purchases:
- 14-Day Request Window: Refund requests must be formally submitted within 14 calendar days of the original purchase or subscription renewal date.
- Strict 14-Day Cutoff: Refund requests submitted after the 14-day grace period are not eligible for reimbursement under any circumstances.
- Qualifying Purchases: Eligibility applies exclusively to valid digital subscriptions purchased directly through Saviora's web app or official billing channels.
Technical Issues & Support First
If you are experiencing technical difficulties, please contact Saviora Support prior to requesting a refund. Our team can quickly assist with:
Account Access
Troubleshooting password resets, multi-factor login failures, or session lockouts.
App Functionality
Resolving unexpected errors, calculations discrepancies, or UI loading issues.
Subscription Activation
Fixing delayed subscription upgrades or license verification issues.
Download Issues
Assisting with mobile app installations or data export file generation.
Payment Confirmation
Clarifying duplicate billing charges, receipt delivery, or invoice questions.
Feature Availability
Guiding users through budget tracking tools, expense categorization, and charts.
Device Compatibility
- Saviora is designed for supported mobile devices (Android 8.0+, iOS 14.0+) and modern web browsers (Chrome, Safari, Firefox, Edge).
- Compatibility with legacy operating systems or third-party modifications is not guaranteed.
- Refunds will not be issued solely due to an unsupported device or environment unless Saviora fails to meet its published system requirements.
Non-Refundable Situations
Refunds are generally not granted under the following circumstances:
Need Help With a Refund?
Our support team is available to assist you with billing questions, technical issues, and eligible refund requests.
We're Here to Help
If you're experiencing any issues with Saviora, our support team is happy to assist. Many problems can be resolved quickly without the need for a refund.